Staff at local car retailer, Sandwell Garages are celebrating after being presented with a highly-coveted Vauxhall Customer Excellence Award.
The inaugural award by the British car-marker recognises and rewards top performing retailers for the quality of service they give to their customers, using only customer satisfaction as the judging criteria. To celebrate this special accolade, Mike Fleetwood, Senior Sales District Manager at Vauxhall presented Roy Franks and his team with their Customer Excellence Award at the dealership on 16th February 2012 Roy at Sandwell comments: “We’re delighted with this achievement and would like to thank all of our customers for representing us in such a positive light in Vauxhall’s satisfaction surveys and therefore helping us to secure this incredible award.
“When a customer visits our dealership, they can feel confident that they will be receiving truly dedicated customer service. Indeed, as we are so committed to customer care, we’ll be doing our very best to ensure that we score even higher next year”
The retailer in West Bromwich was one of the 40 Vauxhall retailers in the country to have the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2011. Customers are invited to take part in both surveys after they buy a new Vauxhall and after they get their vehicle serviced for the first or second time. Over 40,000 responses to each survey were collected by Vauxhall last year, helping to generate an accurate and long-term picture of customer experience.
Mike Fleetwood comments: “At Vauxhall, we recognise that Sandwell Garages has gone that extra mile to help our customers and make their purchasing and servicing experiences as positive as possible; the award really is a representation of the hard work that’s gone into their consistent standards and all round high performance.” As part of their reward, Sandwell Garages has received a plaque announcing their accolade to display at the dealership in addition to commemorative badges for all staff.